[Resolved]  Flipkart — replacement not been provided by flipkart for a defective product

Address:

Varanasi, Uttar Pradesh, 221007

I have ordered redmi 7a from flipkart on 27th oct 2019.. And on 9th oct i have applied for return under replacement policy within 10 days as the phone sensor is not working and the product is defective from initial day of receiving.. After that they have sent technician to visit, he came and didn't resolve my issue gave some suggestions like to formate the phone, still nothing changed and he went back and update that issue has been resolved and they rejected my return request... After talking to agent also they were not clear why they have rejected my return request.. Next day again i applied for return and replacement,, i even raised a complaint on social media, the flipkart agents will just call us an assure that they are looking into matter and ask me to be patience.. As 2nd time again i applied for return again some technician visited gave some suggestions, even the technician saw the default in the product, but he went back and updated as resolved the issue... Again flipkart rejected my return request.. I'm trying to reach them in all the way. But nobody is ready to help, that too its sellers side mistake for a defective product, and on 17th again i applied for return and again they have rejected it, after technician visiting me he mentioned that there is a problem in the phone, still they have rejected my request, from past 8 days they are troubling me for a mistake from seller side.. The seller is savan retailer private ltd.. They emailed me saying we can't accept your return request as it is more than 3 times... The issue isn't solved yet... They are just troubling me, they have given a defective product and still no one is taking responsibility..
Order id - od[protected]