[Resolved]  Flipkart — replacement of improper package equipment

Order no. Od[protected]

1). Order placed on 16/6/2020
2). Delivered on 21/06/2020
3). Under my reviews shared the photographs of the product i received.
4). Return requested on 23/06/2020 due to package is not satisfactory.
5).in receipt of the message on 26/06/2020 stating that the "technician visit scheduled on 27/06/2020.
6). Without visit of the technician on the scheduled date, it has been shown under my order that the"installation & demo completed on 24/06/2020"
7). Again under my order on flipkart website, it is showing that the"delivery scheduled on 30/06/2020 and installation & demo on 04/07/2020"
8). Today i. E. 02/07/2020 i have tried with customer care no."[protected]" and opted for a call back due to non-availability of representative/executive directly.
9) i am in receipt of sms on 01/07/2020 stating that “we have escalated the issue to the concerned team. We will resolve your problem by 04/07/2020 by 5:00 pm. You will get a call from a number starting with +9180679”.
10) again i am in receipt of sms on 02/07/2020 stating that “we have escalated the issue to the concerned team. We will resolve your problem by 07/07/2020 by 5:00 pm. You will get a call from a number starting with +9180679”.
11) as of now also the package is at my home with as-is condition when delivered.
There is no clear information from the flipkart team.
As of today, neither the technician visited my home nor escalated the issued with senior flipkart representative regarding the replacement of the equipment.

Is this much follow-up is required from the customer?