[Resolved]  Flipkart — replacement of mattress

Address:Bhopal, Madhya Pradesh, 462038

I had earlier ordered for a mattress of specific size. But the received mattress was not as per my specifications. I requested for change but same size mattress was delivered which seemed to be used one.

Thereafter i had requested many times to cancel my order and refund the money (My earlier correspondence in this regard may be checked from inbox). Still no action is been taken. Last mail received stated that in several days my complaint will be resolved. I am surprised to see that instead of specific time duration, the company is using the term several days. What does that mean? Already the time for returning the product (If not acceptable) is running out (10days). The last day is 18.09.18. Thereafter who will be responsible.

You are hereby again requested to take an quick action in this regard and sort the problem.
Was this information helpful?
No (0)
Yes (0)
Oct 20, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 19, 2018
Flipkart Customer Care's response
We will revert on it.
Verified Support
Sep 19, 2018
Flipkart Customer Care's response
We had interacted with the customer, informed that seller has approved for the return for refund, also informed by when the product will be picked up and refund will be credited. Hence closing the case from our end.
Oct 04, 2018
Updated by miny mole ad
my complaint dated sept 19 2018 solved the problem
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46436
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information