[Resolved]  Flipkart — replacement of mobile handset

Address:

Mumbai City, Maharashtra, 400080

I ordered samsung galaxy s10 lite on 18th feb 2020 which got delivered on very next day i. E. 19th feb 2020. I faced some problem relating performance issues. {1) finger print not working properly 2) face unlock is not working properly 3) speaker volume is very low 4) auto switch off phone two times 5) phone frequently got hang } hence i raised return request on 26th feb 2020. First time technician visited on 1st march 2020 (Which was arranged by me by putting lots of efforts), 2nd times also i have to struggled a lot for second technician visit and so called technician visited my place and with some futuristic application named balcon he tested my device. He accepted we can see lag in samsung phone but sorry in our application we can't able to see. So they rejected my replacement request. And mentioned issue resolved customer happy. Then i tried to flipkart back-end team they also looked into this matter and they advised me to visit service centre to get a job sheet so i visited. There they told 200% we not give letter for software relating issue, only for hardware relating issue we will provide this letter so what should i do our so called professional flipkart back-end team says to bring a letter samsung service centre says they will not provide... Our so called great technician agree lag in phone but they can't accept because there futuristic application don't show what they see. But i will make sure that it turn to be a big issue in great flipkart. The same issue is faced by me in the month of november 2019 with realme 5 pro and i got replaced from service center and flipkart and the seller is not ready to accept the same. It's not about money it's about how big companies cheat consumers. I will spare my time separately for this.