[Resolved]  Flipkart — replacement product not delivered at my new address

Address:	Bangalore, Karnataka, 560034
Website:	Flipkart.com

Samsung galaxy on nxt (Gold, 64 gb) was purchased online from flipkart.com vide order id-od[protected]. The product was covered under 10 days replacement warranty. Within 5 days of delivery, the product started malfunctioning and therefore i had created replacement request with the flipkart.com. Subsequently, technician visit was conducted and replacement order was approved by flipkart on sat, 30 dec 17. The product was shipped through ekart logistics with tracking id fmpp[protected]. The delivery was attempted on 02 jan 2018 but it could not be successful due to my relocation. The delivery agent was informed new address but he did not deliver the product at my new address and had returned the same to consignor on 05 jan 2018. Since then i have taken up with flipkart for delivery of product at my new address and got no response. Every time i have been informed that a call from flipkart would be received on specified date (S) but, no such call has so far been received. I am greatly disappointed with such behavior of mega online giant, flipkart.com. Till writing my product has not been delivered at my new address which is as below:
Rahul singh,
Flat no.102, tower b1
Express park view apartments
Sector chi5, near chuharpur
Greater noida, pin 201308
Mobile no.[protected]

Due to inaction by flipkart.com, i am facing acute mental agony and inexplicable harassment. I shall be grateful if flipkart authorities looks into the matter on priority basis and expedite shipping of replacement product at my new address which is mentioned above.