[Resolved] Flipkart — replacement product undelivered until now | |
This is to bring your kind attention to the below grievance. I have purchased an orient electric 20 l room/personal air cooler on 23rd may 2020 @ 5495 rs vide invoice no. Facxam[protected] and the same have been delivered to me on 30th may 2020. Regretfully i would like to inform that the item received with a defective manner and returned replacement on same day. I have received the confirmation from flipkart the item will be replaced on or before 29th june 2020. I would indicate to that now more than one month has passed but i have not received the item until now. We have purchased the order to get relief from extreme temperature whereas it was not able to get any usage during this summer season. I communicated with customer service team many times with mail as well as telephone for this issue. I have received various mail mentioned on different dates to resolve this issue. Finally yesterday on 2nd july 2020, i received an email detailing the update would be communicated on 9th july 2020. Also it is mentioned our area is a restricted location as per government authority. With anguish i would like to indicate to, please note the word which used in last mail. Only they are giving “updation” on 9th july2020 after 40 days. Also i am staying in chandigarh, it was and is not at all a restricted area from any such concerned authority, which you may please note. Hence, i request attention into this matter and resolve this issue without any further delay. Also i would like to request that if it takes much longer time further for delivery, better to cancel the order and refund the amount into my account. Thanking you, Sivaprasad [protected] Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Jul 04, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Aug 09, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We're writing to you about your Orient Electric 20 L Room/Personal Air Cooler with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 08 Aug 20 and will be reflecting in your account by 20 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
| |
Add a Comment | |
56%
Complaints
46436
Pending
0
Resolved
25427
View all 46436 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
Post your Comment