[Resolved]  Flipkart — replacement product undelivered until now

This is to bring your kind attention to the below grievance.

I have purchased an orient electric 20 l room/personal air cooler on 23rd may 2020 @ 5495 rs vide invoice no. Facxam[protected] and the same have been delivered to me on 30th may 2020. Regretfully i would like to inform that the item received with a defective manner and returned replacement on same day. I have received the confirmation from flipkart the item will be replaced on or before 29th june 2020.

I would indicate to that now more than one month has passed but i have not received the item until now. We have purchased the order to get relief from extreme temperature whereas it was not able to get any usage during this summer season.

I communicated with customer service team many times with mail as well as telephone for this issue. I have received various mail mentioned on different dates to resolve this issue.

Finally yesterday on 2nd july 2020, i received an email detailing the update would be communicated on 9th july 2020. Also it is mentioned our area is a restricted location as per government authority.

With anguish i would like to indicate to, please note the word which used in last mail. Only they are giving “updation” on 9th july2020 after 40 days. Also i am staying in chandigarh, it was and is not at all a restricted area from any such concerned authority, which you may please note.

Hence, i request attention into this matter and resolve this issue without any further delay. Also i would like to request that if it takes much longer time further for delivery, better to cancel the order and refund the amount into my account.

Thanking you,

Sivaprasad
[protected]
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Aug 12, 2021
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Jul 04, 2020
Flipkart Customer Care's response
We will revert on it.
Jul 07, 2020
Updated by Sivac12345
Hi Sivaprasad,

Order ID: OD[protected]

This mail is with respect to your complaint on consumer portal.

We understand your concern and are sorry for the trouble.

Please be assured that we're looking into this and will get back to you with an update within 48 hours.

Hope this helps.

Thanks,
mohammad azaruddin
Team Social Media

With reference to above message

Regret to inform you, I have not received any updation or resolved the issue until now.

your urgent attention requested.

Sivaprasad
Jul 08, 2020
Updated by Sivac12345
Hi Sivaprasad,

We are writing to you about your return request for Orient Electric 20 L Room/Personal Air Cooler.

We are sorry to let you know that the pickup of your product has been delayed due to restrictions based on the current government guidelines for your zone. We will share an update on your return request by[protected].

You can choose to cancel the return request here: http://fkrt.it/bqWLi~NN

We would like to thank you for your patience. Stay home and stay safe.

Thanks,
Flipkart

Dear Concern,

Today on 08th July I received above message.
Please they are still need to update above matter on 15th July 2020. They are still telling restriction on our area. I couldn't understand what restriction is there in our locaton i.e Chandigarh. Simply sending message to keep delaying delivery.
I complained you to get resolve this matter yet I am note getting any solution for this issue.
Kindly let me know your favour on this matter as it almost going to complete 60 days now.

I hope your proper reply .

Regards

Sivaprasad
[protected]
Jul 09, 2020
Updated by Sivac12345
Hi Sivaprasad,

We are writing to you about your return request for Orient Electric 20 L Room/Personal Air Cooler.

We are sorry to let you know that the pickup of your product has been delayed due to restrictions based on the current government guidelines for your zone. We will share an update on your return request by[protected].

You can choose to cancel the return request here: http://fkrt.it/bqWLi~NN

We would like to thank you for your patience. Stay home and stay safe.

Thanks,
Flipkart

Dear Concern,

Daily I am receiving a mail like above, please notify everyday changing date as well.
It is not being able to resolve my issue so far.
even no idea when it can be.
it is almost 2 months now .
once again I request you to look into this matter and let me know whether it can be resolve or not

Sivaprasad
[protected]
Jul 10, 2020
Updated by Sivac12345
Still waiting your for concerned action for above query.
Jul 11, 2020
Updated by Sivac12345
I have not received any solution yet now
Verified Support
Aug 09, 2020
Flipkart Customer Care's response
Hi, We are sorry for the trouble caused. We're writing to you about your Orient Electric 20 L Room/Personal Air Cooler with order ID OD[protected]. We’d like to let you know that the seller has confirmed that the refund has been completed on 08 Aug 20 and will be reflecting in your account by 20 Aug 20. Please check the previous statement/unbilled transaction of your account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance cell.
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