[Resolved] Flipkart — Replacement Rejected even after successful confirmation from Technician. | |
Recently I ordered a Realme X3 Superzoom Arctic White 8 GB/128 GB Variant from Flipkart. Within 5-6 Days of the usage the phone started showing the issues. I faced Battery drain issue, Voice cracks over phone calls, Call drops etc. After that I raised a replacement request on flipkart for a new device because the one which I had was not working properly. They assured me of a replacement over call and told me that a technician will visit me to check the phone. The next day A technician from Flipkart visited me and checked my phone for at least an hour and after that assured me that my replacement request will be approved and I will be provided with a new device as soon as possible. Now as I check the status on flipkart website, They're saying that the replacement request is rejected and The technician has fixed my phone which is did not as I was with him the whole time and all he did was some basic tests and record some videos and listen to audio. Kindly help me with this case because Flipkart customer support executives are not helping me and they're either cutting my call or putting it on hold and not talking afterwards.
Was this information helpful? | |
Nov 12, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 07, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 07, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 07, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 07, 2020 Flipkart Customer Care's response We will revert on it.
Verified Support Nov 12, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble you had to go through. However, we're writing to let you know that the courier service provider has confirmed that the replacement of "Realme X3 SuperZoom (Arctic White, 128 GB)"" was delivered to you on Nov 11, 2020'. Thanks for being patient while we worked with the seller and courier service provider to ensure that the order gets delivered to you on time. Have a nice day!
| |
Add a Comment | |
55%
Complaints
46546
Pending
0
Resolved
25436
View all 46546 Flipkart reviews & complaints
+91 80 4274 9527 [Grievance Officer]
+91 80 4908 3910 [Grievance Officer]
+91 12 4615 0000 [Corp Office]
Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
View all Flipkart contact information
Post your Comment