[Resolved] Flipkart — replacement/ return of tv | |||
Sir, i have made purchase on flipkart with Order id-OD[protected] and delivered on 25 jan 20. I felt problem with quality of item after technician from lg visited and ordered for replacement of item. Now flipkart costumer service contacted me and saying item not eligible for replacement or return. I have tried convince them several time but no responce in reply and disconnect the call in between. I wanted to raise the level by contacting the senior executive but unable to contact. As per flipkart cc item eligible for replacement only upto 04 feb 20. A purchase of Rs. 14000 getting such response from flipkart team. Request to you intervein and initiate return of item. Expecting a favourable reply from you. Thank you. Mob no. [protected], [protected] [protected]@gmail.com Was this information helpful? | |||
Mar 6, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Feb 02, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. We would like to let you know that the 10 day replacement policy is applicable only if the delivered product is damaged, defective or not as described on our website or app. We're sorry to let you know that the seller does not offer an exchange for and hence, won't be able to fulfill your request. Click this link http://fkrt.it/sDargyNN to know more about cancellations and returns on Flipkart. Your understanding is appreciated.
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