[Resolved]  Flipkart — request for change of lenovo k6 note mobile set

Address:

7/3/9, DEOKALI ROAD, 224001

Respected Sir,
Kindly refer the followings –
1. Emails send to Flipkart Officers and key persons but got no response - [protected]@flipkart.com, [protected]@flipkart.com, grievance.[protected]@com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, [protected]@flipkart.com, binny.[protected]@gmail.com, [protected]@flipkart.com
2. Flipkart Customer Care was replied Mr. Noor Khan was replied we will solve your problem on 23 Jul but he was not contacted again I was contact Customer Care the toled me we will contact you on 25 Jul at 3 p.m. and they have not contacted. I request again Customer Care they are told me we will contact you on 31 Jul at 3 p.m. but they are not contacted. I was tried to contact Customer Care Executive but unable to contact them.
3. I was ordered to purchase Mobile Phone Lenovo K6 Note Gold from Flipkart vide Order No – OD[protected] on 13 March 2019. Flipkart Invoice No – FAB9MO[protected] on 14 March 2019 and Mobile set was delivered to me on 17 March 2019 by Cash on Delivery with the Payment of Rs 9990/- IMEI : [protected]. The set was sold by – Anjali Smart Dealer, B-180, Aman Vihar, Near Jagdamba Market, New Delhi – 110086.
4. As per flipkart policy they have given one year warranty . My Mobile was stopped working on 13 Jul 2019 and dead. I was contacted followings –
a. Customer Care of Lenovo near to me in Faizabad on 15 Jul 2019 they are refused to repair this set as it was already repaired in the month of Jun 2017 and it is not in warranty period.
b. Customer Care Lenovo India contacted they are advice me send Invoice and IMEI No to email – [protected]@lenovo.com I will try to extend warranty but they have replied As per Invoice IMEI number, the phone seems to be a secondary sales unit. Hence we regret to inform you that we will not be able to assist you further the warranty registration process and second reply we understand that you are unhappy with the service provided by the service centre, As per the Invoice IMEI number, the phone seems to be a secondary sales unit. Hence we regret to inform you that we will not be able to assist you further.
5. I was purchase new set from Flipkart without any discount I don’t know why they have send me old and rejected set so that flipkart was cheat me and doing fraud.

Sir, I was contacted to flipkart they are telling me I am doing best and Lenovo is telling I am not responsible. I request you kindly look this matter seriously because I was never seen this type of cheating and fraud. When they are failed to solve my problem I was taken Complaint No – IN[protected] on 17 Jul 2019. Flipkart is telling me your problem solved up to 23 Jul 2019 and again on 25 Jul 2019 and today they was told me your problem will be solved upto 31 Jul 2019.
Kindly help me and tell to flipkart for Replacing of Lenovo k6 Note Gold Mobile Set by New Lenovo k6 Note Gold Mobile Set.
Thanking you
Narendra Bahadur Misra – Army Retired
7/3/9, Near Family Bazar – 20, Naval’s Academy
Near Reliance Tower
Deokali Road
Ayodhya (Old Faizabad) – 224001
Mobile – [protected]
Emails – [protected]@gmail.com; [protected]@gmail.com
Dated : 22 Jul 2019
Note – Sir I was written to your Grievance officer and Business but they are NOT Replied