[Resolved]  Flipkart — return lava/wp 75702 handset for refund

Your query with flipkart [incident: in[protected]]
Return request accepted: your return request for lava ca... From your order with order id od[protected] has been accepted by the seller. A wishmaster will pick up the originally delivered item by saturday, feb 24, 2018. The refund will be initiated within 1 business day of the pick up. Please keep the item in the product box along with accessories & tags ready for pickup. Do remember to do a factory reset, erase all personal data and remove any storage cards before handing it over to the wishmaster. Please check your email for important details to ensure a successful pickup.
This above message they send me but on same day evening means on 23/2/18 they send person to pick up but i did not carry the item i said i bring tomorrow he said that i will cancel the return from my side u apply return again and they pick up again but very next day the mail me saying that. Hi,

Thanks for writing in.� we understand your concern that you're facing issues with your lava captain 9s'.�

We are sorry for the trouble you had to go through.� since the product was delivered to you on january 15, 2018, it has crossed the seller's 10 days replacement policy period. Due to this, the seller will not be able to fulfill your request.

The good news is that the product is covered under the manufacturer's warranty. You can get in touch with the brand authorised service centre and they'll be able to help you out with any product related support you may need.

The invoice for this product has been sent to you in a registered email id. This can be used to avail services at the brand's authorised service centres within the warranty period.

Here are the details to the brand authorised service centre:

http://www.lavamobiles.com/support
[protected]
[protected]@lavainternational.in��

In the unlikely event of the brand's authorised service centre not being able to help you, please let us know and we'll definitely assist you.

Hope this helps.

Regards,
Ramandeep kaur
Flipkart customer support

Iwant the replacement with refund

Kind regards
Harish