[Resolved] Flipkart — return not accepted for cancelled order - od[protected] | |||||
My order id is: od[protected] I had cancelled this order for iphone 7 plus on 22nd sept and return was accepted and i placed a new order for iphone 8 plus - od[protected]. However, your delivery agent from dotzot repeated kept calling me on 25th, 26th, 27th. On 28th sept, your flipkart agent called me and requested for delivery and forced me to accept the delivery and made me believe its the delivery of the new phone i had ordered. Since the label on the box was not clear, i opened to realise that the package was that of the order i had already cancelled about a week back and not of the new order. I immediately called up customer care and they assured me that the delivery was done by mistake and that they would pick the phone back as soon as possible and that i can accept and start using the new iphone 8 plus which would be delivered the next day, 29th sept. The flipkart agent requested me to wait for the product to be marked as delivered in their website so that he would arrange the return pickup of iphone 7 plus. On 4th october, after about 6 days, your courier updated wrong information that the phone was delivered whereas it was delivered on 28th sept. Please see the incorrect tracking information provided by dotzot in the link below: http://instacom.dotzot.in/GUI/Tracking/Track.aspx?AwbNos=[protected] I again called up customer care since no one had come for pickup and a service request for iphone 7 plus return was raised by the customer care team as i wasn't able to raise it from my end. The return request was rejected and i had to call customer care multiple times to raise another return request which was again rejected. Today, your customer care agent called me and said they cant accept the return. This is flipkart's fault since the delivery agent tried to deliver a phone which was cancelled a week back and also your dotzot delivery agent forced me to accept the delivery. I need the refund for the iphone 7 plus. This is really pathetic service from flipkart. I really trusted flipkart's service all the last few years but this is really pathetic and please help resolve this issue at the earliest. I tried raising many incidents but no one is willing to help me. Please help me in arranging the pickup of the iphone 7 plus - od[protected] Awaiting for your response. Was this information helpful? | |||||
Dec 12, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Nov 10, 2017 Flipkart Customer Care's response We will revert on customer complaint.
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