[Resolved] Flipkart — return not accepting, refunding not received

parleg

from Vijayawada, Andhra Pradesh

Address:

582113

Sir i was ordered htc wildfire x mobile with order id od[protected] on 22nd august and mobile was hanging initial itself then return requested on 31st august but they are saying refunded on 23 august how it is possible sir without returning how they credit the amount. I already checked credit card statement but no refund amount reflected and at the same time the above amount was converted to emi how it's possible. Please do the needful.

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Oct 2, 2019

Complaint marked as Resolved

Sir problem was solved thanks for your support

Flipkart customer support has been notified about the posted complaint.

Sep 22, 2019

Updated by parleg Sir today I was contacted Flipkart customer care they are saying it was not in our hands to take return now saying contact Brand owner it means HTC company like this they're saying. All these days they saying we will rectify your problem, now they saying simply not in our hands. Please solve this problem as early as possible, almost 20 days passed away.

Sep 22, 2019

Updated by parleg Sir the Flipkart customer care people cutting the call on my face without talking

Verified Support

Oct 03, 2019

Flipkart Customer Care's response Hi,
We are sorry to hear that you’ve not received the refund of your Product. The seller has refunded on 23 Aug 19 and this should have been credited in your bank account by now. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number(5664557676956728403077) in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell.