[Resolved]  Flipkart — return rejected for no reliable reason

Address:

National Informatics Center, Secretariat Building Annex 2, Opposite Assembly House, Treasury Square, Aizawl, Mizoram, 796001

I had purchased mi led tv 43" from flipkart on 20-jan-2020 from flipkart and i had received the product on 01-feb-2020. The flipkart personnel called me and said that installation cannot be done by their engineer since my area is not serviceable and that the engineer will call me and give instructions on how to install the tv. But as i do not personally want to do this, i went to mi service center and they scheduled installation on 03-feb-2020 and the job sheet no. Is tvin[protected], token no. S47178 and happy code is 813431 and installation will be done on 04-feb-2020 09:00:00am to 12:00:00pm. On 04-feb-2020, as the engineer took the tv out and turn it on he found that the panel of the lcd cracked. As the engineer suggest i filed a complaint against flipkart by taking to 3/4 customer executives and told me the issue will be resolved but they are having technical difficulties. They also told me to make the refund/replacement from orders — refund, but when i try it is always showing errors. On my flipkart orders' page, it is shown as issue resolved and they have rejected the issue and also stating that mrp tags are not available and they rejected the refund/replacement. And also on my e-mail, i received a mail saying that the seller had also rejected my refund/replacement. I never thought that i would be scammed by flipkart. I had always trusted them.
Dated: 04-feb-2020