Flipkart — return request rejected without verifying

Address:

Kolkata, West Bengal, 743503

I hadd purchased boat stone 700 bluetooth speaker, (Black). They have delivered a used product, which has seal broken, dented product and the colour of the product is also wrong. Now inwant to return the faulty product. But they have rejected the request without varifying it. The customer care executives are saying that there is technical issues repeatedly. Another thing i am uable to re submit the refund request again. I just don't wanna use the wrong product. I want my money back. Or else i will take mire serious steps.