[Resolved]  Flipkart — Returned wrong material

We are company named Ratek Pheon Friction Technologies Pvt Ltd.
We are registered as a seller in flipkart seller. We received an order on 23.11.2020 from Jhar Khabo, Jangipur, West Bengal Order Number was - OD[protected].
We dispatched it on 24.11.2020.
But after 2-3 Days we received the notification that customer did not accept the delivery and requested return. We weight for 2 month 19 Days to get the package back.
But when we received the package it was contain wrong material.
We deal in Tractor Brakes but received tile cutter.
When I register a complaint in flipkart seller support, they told me that it been 14 days you received good so that u can not file any further complaint.
My Incident No is : IN[protected]
Ekart the logistic partner of flipkart has to be responsible for the loss.
And why companies like this decided the terms & condition that if we something returned we have to wait for 3 months but if they return wrong material we have only 14 days that too without any information.
I need my material back or comansatation.
Because I am an employee of my company and the loss will be deducted from my salary.