Flipkart — Rigid Stand by Flipkart ... Pathetic

Address:

Surat, Gujarat

Disappointed by Flipkart's Rigid Stand I wanted Netgear N300 Router and due to heavy discount available on it on the Big Billion Day I placed on order on the Flipkart. But due to the technical problem on your website the product got changed by default to Netgear N150 on which no discount was available. The product is not compatible with my LAN and it is useless for me. Inspite of repeated request to replace it even with the more expensive product you people are not ready for the same. Not getting proper response from your customer care team as their behavious is rude and few times they have even disconnected the phone in between not letting me to explain my point. They are repeating the same record of not within their policy. There were many other technical issues with your website on that day. The website was running very slow, money getting debited twice for the same product, the product getting out of stock as soon as clicked on add to cart and so on... I was satisfied customer for your company from more than 3 years but after this incidence I was forced to change my stance Was it a BIG BILLION DAY for us or for them??? Pathetic response..Most unfriendly response You were going to resolve this issue but instead you have rejected my claim for replacement.. only because the order was placed on The Big Billion Day you have rejected my replacement claim though the main problem was with your site.. This is another rigid stand example set by you.. Atleast show some respect to your regular customers.. This is a genuine problem which you are not ready to resolve inspite of my readiness to pay the additonal expenses incurred by you.. You were not good enough to revert directly or through other medium before rejecting my claim.. I dont think you people have understood my genuine problem without going into the gist of the matter.. My biggest mistake is that i have ordered the product through you Pratik Parekh [protected] Order details Netgear DGN1000 N wireless 150 Order ID OD[protected] Seller WS Retail Order Date 6 October, 2014 11:01 AM