[Resolved] Flipkart — Royal oak table

vjlenin

from Patan, Chhattisgarh

Address:	Bangalore, Karnataka, 600091
Website:	www.flipkart.com

Hi, i ordered this table from flipkart and it came without any screws or drawer handles. Regarding this for the last two weeks i am trying to get an answer from flipkart and they insist on not providing any kind of proper response. Every time i get in touch with customer support, and try to get a call back, they do not call you back and send an apology sms instead.

When i try to write mail to them asking for the status, they keep saying the issue will be resolved within 24 hours and it never happens. Here is a flipkart ticket number given by an executive i spoke to on phone: in[protected].

It has not been resolved and the customer support has been absolutely abysmal and pathetic. Please try to resolve this issue as soon as possible. If not, i will have to move legal with my complaint.

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Jun 24, 2017

Complaint marked as Resolved

Flipkart was awfully slow and unhelpful. I had to escalate multiple times before finally they picked up the product and processed refund. Thank you.

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jun 12, 2017

Flipkart Customer Care's response Our team is working on this case. We will get back to the customer with an update on it.

Jun 15, 2017

Updated by vjlenin Today I spoke to your person, and then I spoke to your installation agency, Jeeves. They are updating me that the part will take one more week to arrive. Why am I waiting like this? I want to cancel this order, return the table and get my refund. I don't need this any more. Please do this. I will order my table from somewhere else.

Verified Support

Jun 22, 2017

Flipkart Customer Care's response Customer complained that screws and handle was not delivered and due to this customer asked for replacement. We could not process replacement because product is out of stock so refund processed and inform the same to customer and closing the case from our end