[Resolved]  Flipkart — samsung 253l frost free double door 4 star refrigerator

Address:629153

I ordered samsung 253 L refrigerator in flipkart on date wed, 10th Oct '18 1.43pm. But while installation person opened the package we found its damaged and packed and went out. And said "place return request".
I placed return request on Sat, 27th Oct '18 11.37am. Technician visit will happed on Mon, 29th Oct and they side we will be inform seller to replace the product. I received return request happen on or before Sat, 10th Nov from Flipkart. Many times called Delhi VRY customer care for pickup details but Mon, 5th Nov I got message from Delhi VRY saying ‘Your Flipkart package with Delhivery AWB[protected] will be picked today’.
But no one came for that. Flipkart now status showing Return request got cancelled.

Order id:- OD[protected]
Registered mail id:- anish.[protected]@gmail.com
Phone:- [protected]

Please help me by providing new replacement. I raise compliant about this to Flipkart but no one responds properly.
+2 photos
Was this information helpful?
No (0)
Yes (0)
Dec 25, 2018
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Nov 05, 2018
Updated by Anish M967
I received message from DLHVRY packing service reg pick up on Mon, 5th now. But the delivery guy didn’t call me but he update wrong information to Flipkart to Customers not responding. When I try to call executives he didn’t pick my call. This is very wrist service given by DLHVRY packing service
Verified Support
Nov 18, 2018
Flipkart Customer Care's response
We will revert on it.
Nov 18, 2018
Updated by Anish M967
Team,

Its regarding Replacement request made by Flipkart and same replacement got cancelled 2 time because of your wishmaster denied to pickup.

ComplainID - 1520513
OrderId of Flipkart - OD[protected]

Your wish master (+91-[protected]) simply rejecting the Order for Pickup Samsung refrigeration by saying

"He will never Pickup the order and asked myself to drop the product to there hub and if i am not able to drop then throw the product whatever you want to do".

Unable to understand the Problem with delhivery executive or flipkart

In the last Replacement request they simply done the same and when I called they never pick the call. (My Last TrackId[protected]

Please help me on this and if you are unable to pick the Order please refund my money back.

I am fed up with this replacement from last 20 days, there is no proper response from delhivery side as well as flipkart side.

Very worst service flipkart provide to customer.

Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46427
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information