Flipkart — samsung galaxy s9 plus (going to raise consumer complaint)

 
1 Review
India
 gyeldi on Oct 22, 2019
My orderid is od[protected]

Still my request status is inprogress from last 3 days. Just because of
Your executive mistake im facing lot of problem. Last week saturday pickup
Boy rejectected to collect my mobile. From that day onwards my request is
In inprogress status and not able to raise another request for replacement.
Saturday customer care executives told me wait for 24 hours to close
Existing rquest later they said wait for 40hours. Yeasterday monday again
When i contacted to customer care they said existing request is inprogress
Status wait for 4more days. I never expected this kind of service from
Flipkart. This is the worst experience in my life. As im travelling to out
Of station on 29th october and im not available. My 10 days replacement
Warranty its going to expire on 25th october. If my issue is not resolved
Before 25th then im going to raise complaint. This is the worst service of
Flipkart.

Yesterday when i checked with customer care they told me request is still inprogress due to some technical issue from flipkart.
But today when i talked with executive through chat confirmed that request is still inprogress because seller is not closed my existing request and not able to raise another request for replacement.

=

Complaint Status


[Oct 22, 2019] Flipkart customer support has been notified about the posted complaint.
Verified Support
Flipkart Customer Care's response, Oct 23, 2019
We will revert on it.
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    Customer satisfaction rating
    72%
    Complaints
    24754
    Pending
    1141
    Resolved
    17529
    phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    location
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    Flipkart - samsung galaxy s9 plus (going to raise consumer complaint)