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Flipkart — Sell Back Thank you card

Through Sell Back Thank you card option i have sell back my latest Redmi 9 Prime to Rs.5750 which is priced by Flipkart. But Collecting team denies tp collect the same and telling some useless reasons . The person removed the scratch card from my mobile without my knowledge. Finally customers are the looser and Flipkart doing a kind of cheating .
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It is correct that the Flipkart agent is removing the Tamper Glass and scratch guard of the phone and after dis-satisfaction of the value offered for buyback, the phone is returned to the customer and the customer becomes a looser as he can't re fix the removed tamper and scratch guard of the phone. the FK agents are applying their own policy and causing loss to the customers. flip kart is not taking any action or not guiding properly to their agents.

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