[Resolved] Flipkart — send a wrong product and not replacing

shrey17

from Mumbai, Maharashtra

Address:

Kolkata, West Bengal, 700150

Hi,

I placed an order in flipkart (Od[protected] item)

Order date
Tue, jan 2nd '18 11:35 am

Total amount
₹1, 669 through net banking on address

My address where it got delivered-
Rita roy
Flat no 101, f block, peerless prantik sonarpur, opposite of future engineering college west bengal, kolkata - 700150, west bengal kolkata, opposite of future engineering college kolkata - 700150, west bengal
Phone[protected]

Product name
Hawkins futura hard anodized dfp lid kadhai 5 l

The description was written non stick but they provided me the sticky one, i am trying to replace the product from last 20 days and everytime i am giving replacement request, the seller cancels my order and when i am calling the flipkart they are saying they don not have refund policy and we cannot do anythng as that is seller policy, only you have to wait for the replacement.

My money is stuck with flipkart and seller is cheating while not giving the product and flipkart is saying that we cannot do anything, please help.

Shreya
[protected]

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Feb 22, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Jan 16, 2018

Flipkart Customer Care's response We will revert on it.

Jan 17, 2018

Updated by shrey17 Again when I called flipkart they are just taking request again and again and telling we cant do anything as our system is not showing refund though the seller has cancelled my replacement 3 times and has informed me that they are not gonna give any replacement inspite of ordering end number of time against the same order and what flipkart is doing, just taking requests every day...

Verified Support

Jan 20, 2018

Flipkart Customer Care's response Customer complained that she received different product not as specified in the website. So customer wanted refund for this. So called her and informed her that we have refunded the amount and closing this case.