[Resolved]  Flipkart — sent a defective product

Address:

Ghaziabad, Uttar Pradesh, 201005

My name is rehan qureshi.
Order no:od[protected]. Flipkart sent me defective product, i complaint flipkart, their technician visited me next day and formatted my phone and formally check without machine. He fake updated that customer was happy with the solution provided but i clearly mention in the feedback form that i was unsatisfied with the solution provided. I complaint him but company didnot take any action. I am uploading his visit performa as a proof in which he mention that phone hang in pubg after format it is ok but phone is hanging, freezing and somtime screen black for long time in many app. He paricularly mention game name of pubg game so that copmany think that it is heavy app). He does not check other issues.
. As advised by flipkart executive that, you can make video of phone with another phone and show it to enginner, i have shown him 5 videos but he said sir hamare samne or wo b inbuit apps par hoga to hi hum issue forwaed krenge.. I have read the flipkart return policy nothing is mention like:
1) phone should hang or restart in front of enginner it is impossible task. Also when
Flipkart is making me fool executive told me that sir hamari guarantee ni h aap vivo service centrele ja skte h.. Its a voilation of buying selling agreement i have given them money so ots theri duty to provice genuine product not fake product and told customer to visit authorised service centre why should i waste my valuable tike and resource.
I still have some hanging and screen black videos which i can upload. Please take further action
Cont no : [protected]