Flipkart — Service lapse

Apr 23, 2022

Updated by ramesh naidu` Order ID: 0D[protected]

We are regular customers for Flipkart . Recently we ordered for an item and the products fabric is poor and we requested for return. Return request approved. The pickup was on 21 April. Since on that day we have been calling them for pickup and few messages were given. No response for message . They responded for the phone call and they said, they will come and pickup on 22nd April. On 21 st they said they had some transport problem. on 22nd they said they will come and pickup in the evening. on 23rd morning we called up again, and asked them about pickup. they said, pickup is not raised so we can not, pickup your item until it is raised. on 22nd again we called up the customer care. they responded and said, to wait. on 23rd we called up customer care again. Issue is not resolved yet.why customer is penalised like this though at no fault on customers side. Custumers time is wasted. The customer who is waiting for the pickup is a patient. could not attend medical emergencies due to waiting for the pickup from delivery agent . This is causing so much of inconvenience for the customer in many respects. we request justice for this.

May 12, 2022

Updated by ramesh naidu` As regard to the above complaint no action is taken so far. The complaint is still pending. Not resolved. Expect you to take immediate action to reslove.