Flipkart — Shambolic Customer Service

Address:

Hyderabad, Andhra Pradesh

Order ID OD[protected] (JOKE # 1) Your logistics partner "Delhivery" completely messed this up with a string of lies. 1st Lie - A 24x7x365 datacenter was supposedly closed. 2nd Lie - They never called me, but sent an SMS that I have been called and was unreachable. However, their website log said "call to be placed". 3rd Lie - I cancelled the order completely, yet they claimed that an email was sent by me for redelivery. The cancellation was overlooked by them. (A complete flop-show) Status Status Date Remarks Location Updated by Returned April 25, 2014, 7:32 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 25, 2014, 10:53 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 25, 2014, 10:45 a.m. Reattempt - As per NDR instructions As per mail Hyd_Madhapur (Andhra Pradesh) Delhivery Returned April 24, 2014, 5:13 p.m. Cancelled the order Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 24, 2014, 9:49 a.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 7:26 p.m. Office closed, retrial tomorrow (Customer to be called) Hyd_Madhapur (Andhra Pradesh) Delhivery Dispatched April 23, 2014, 3:09 p.m. Dispatched for Delivery Hyd_Madhapur (Andhra Pradesh) Delhivery Pending April 23, 2014, 2:34 p.m. Shipment received Hyd_Madhapur (Andhra Pradesh) Delhivery Order ID OD[protected] (JOKE # 2) Cancelled because of the above joke i.e. Order ID OD[protected] Order ID OD[protected]JOKE # 3) Your logistics partner ekart messes this up with a string of disasters. 1st Disaster - They accept the pin-code 500 075 for delivery. It goes to the "nearest sorting facility". It stays there for 2 days, and then it is declared as "Undelivered, out of service area". How and why was it accepted in the first place? Mind you, this is not a COD; it is a pre-paid order. 2nd Disaster - On 28th April, your CS team writes to me stating "We have confirmed with our logistics team and regret to inform you that the above mentioned shipment has been undelivered by Ekart logistics due to non serviceability. We request you to provide any alternate address and we will have it delivered to you accordingly. Please revert within 24 hours of receipt of this email." I responded as asked. Your CS wrote back stating "Hi Narayanan, Thank you for writing back. I understand your concern. I've notified to the concerned team regarding change in the delivery address. You'll get an update within 8 business hours regarding the delivery. Hope this helps." 50 minutes back I got an email from you stating "Dear Customer, Greetings from Flipkart! Unfortunately, your consignment with tracking ID FMPP[protected] for the below mentioned product has been returned to us by our courier partner Ekart logisticks due to non serviceability. Hence, we are unable to arrange the delivery of the same. Please accept our sincere apologies for the inconvenience caused in this regard" Do you guys think this is acceptable? Are you trying to make fools out of your customer? If you remember, the last time you spoke to me I refused to talk to you stating I want a manager / supervisor on the call. You hung up stating this will be arranged shortly. That shortly has not come even after 48 hours. If you have any shame left, please have your shift manager call right away. On top of all these disasters, there are two questions unanswered. 1. What is the escalation matrix you have in place for customers? 2. What is the email ID / contact details of your customer service head? No answers on anything. Call back if you have any sense of responsibility and service.