[Resolved] Flipkart — shipment damage of acer predator helios 300 and being asked to pay 30k rs higher price due to mishandling of shipment by the logistics company.

UMED JADHAV

from Mumbai, Maharashtra

Address:	421301
Website:	www.flipkart.com

This is regarding the order with order id od[protected] placed on 13th oct 2018 for an acer predator helios 300 original price 1, 09, 990/- at an offer discount of 59, 990/- on the big billion day. Now, on 16th oct when i check the order status, there is a notification saying: shipment undelivered due to damage (See attached images). I then called their customer care and the resolution provided was to place the order again. Now, i am certainly not willing to pay 30, 000/- additional for no fault of mine.

After some searching online on this issue, and i find that customers have faced this issue during the earlier sale period of 7-9 oct this year, on the exact same laptop, and by the exact same seller.

I urge you to look into this matter with utmost urgency and sincerity, as this is extremely fishy and may be deceiving us.

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Nov 20, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 20, 2018

Flipkart Customer Care's response We will revert on it.

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Comments

Jose P Rajan

from New Delhi, Delhi

I have ordered Acer predator Helios 300 laptop via Order ID OD[protected] on 12th Oct 2018 during big billion day sale @61, 990.
The estimated delivery date was on 19th Oct 2018 But it hasn't been delivered yet. After checking tracking details it was shown " undelivered due to shipment damaged"( shipment got damaged from Flipkart's own shipping partner ekarts end).
When I called the customer support, they say it has been damaged during shipping and asked me to cancel this order and place new order. The price of laptop is @89, 990 now which is 28, 000 more than at which I ordered it. Even though I mentioned about the price difference and I bought laptop in big billion day sale, I was told the same as to reorder ignoring everything I said.

As a consumer I feels that I been cheated by the flipkart's service of providing me with offered price at which I made the purchase for laptop and failed to deliver in its promised delivery time.

Night I messaged the grievance officer at 12am and order got cancelled at 2 30am without my knowledge, they keep bluffing customers like this with names of big billion day and some xyz deals to make our time, money waste.