[Resolved] Flipkart — shipment damaged, no proper response

ajaykrsnaa

from Pune, Maharashtra

Address:	411048
Website:	Flipkart.com

I ordered this laptop called acer predator helios 300 which actually costs 84990/- but on an offer i got it for 60490/-. Now after almost a week of waiting the tracking details say that the order is undelivered because of damage. The amount is paid. I contacted flipkart regarding this issue but they just say that they're "sorry" for this and i have to order a new one now for 85000/-. When i asked for contact with higher authorities they made me wait for almost 30 minutes and still provided no contact. What is the use of big offer days now? The seller is retailnet and the courier service is ekart logistics. It just seems like they're joining to dupe consumers like this. I need answers immediately.

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Jun 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

May 21, 2018

Flipkart Customer Care's response We will revert on it.

May 22, 2018

Updated by ajaykrsnaa UPDATE: I just received an update that my package has been "received at fkl-Whitefield". Is that in Bangalore? My location is Pune, and it was last received at the nearest hub near me. Why is it sent back? ABSOLUTELY NO SUPPORT FROM FLIPKART! ABSOLUTELY DISAPPOINTED! NO MORE FLIPKART FOR ME!