[Resolved]  Flipkart — sold used product and 10 days replacement guarantee which they claimed

Address:H.no-2301,shiv Krupa housing board sanquelim Goa, North Goa, Goa, 403505

I recently purchased a kemei trimmer from Flipkart and when I received it, it was a used one and had trimmed hair on it. I called the Flipkart executive regarding the same he without informing me chose return order instead of replacement. I was telling him from the start that I want replacement as the the same product rate has now boosted high. But he took a return option so I told him to transfer my call to some senior executive for which I had to wait around 25 mins and after which I told my issue but he was impatient and without listening he said be on hold and cut the call suddenly
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Jul 1, 2019
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
May 28, 2019
Updated by sanket chougule
All scratches and hairs

May 28, 2019
Updated by sanket chougule
Call went up to 1hr 2 min without any conclusion it was cut.
Verified Support
May 30, 2019
Flipkart Customer Care's response
Customer raised a complaint stating that the product was delivered in used condition. We have interacted with the customer and raised a return request with the seller for the refund of the order. The seller has confirmed that the refund has been completed on May 30, 2019. Hence, closing the complaint from our end.
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