Flipkart — sony wh-ch500 headphones return or refund

Hello, i purchased the sony wireless headphones through flipkart which is worth 6k, at a discount price of 3k. But it is looking not worth 6k product. Build quality is not good.

I know that there is no refund policy at supplier except replacement.
But the headphone is not fitting on to my ear and its giving pain if i use for more than 10 mins.
So i want replacement with another product/headphones from same supplier which will suit my comfort while using it. Else initiate refund.
Now flipkart telling that our policy doesn't allow for refund or exchange and expecting me to use or not or keep it aside but refund or exchange cannot be done.in that case coz of flipkart i'm at a loss of 3k.

So need proper solution for this issue.
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Flipkart customer support has been notified about the posted complaint.
Jul 24, 2019
Updated by balramdas gade
Also 2 years back I bought sony xb550 wired headphones for 2.6k which has very good output and comforts while using for long time and no ear pain. Now when spending higher amount for a similar product and its comfort & output not upto mark compared to xb 550, giving pain to ear, what point I have to use it as flipkart suggesting they can't do anything. Then it's a waste of money for me.
I need justice on this.
Attaching the images of both new and old headphones. Red is my old headphones and black is current one. Even from current wireless headphones wire is visible from head strap.

Note : I purchased this wireless headphones as my phone doesn't support 3.5mm jack.

Jul 24, 2019
Updated by balramdas gade
Compare the build quality of both worth 3k product and a 6k product by looking at images.

My priority is to opt for refund, else provide me another wireless headphones within same price range from same vendor which i can use properly without anybear pain.

This wh-ch500 model, is so compact pressing my ears so request is to return and refund.
Verified Support
Jul 24, 2019
Flipkart Customer Care's response
We will revert on it.
Jul 27, 2019
Updated by balramdas gade
Till now no one has reverted from flipkart. Multiple times I had conversations with them they are saying one thing that is seller policy can't do anything. Indirectly they are saying even if the product has fitting issue, u use it or not but can't be refund or exchange. The same seller is selling different items, but they are not ready for exchange as well. If they exchange I will also be happy by using a headphones with comfort and their money is also not gone. Also I mentioned ch500 is for 2999 and exchange it with boat rockerz 500 which is 1900 approx. Flipkart and seller are anyway in profit. I dnt want refund for the balance l. Need comfort while using. If they put same sony headphones in flipkart again they will get more money as per current price which is some where 4200.
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