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Flipkart — still not received any response this is second complaint

My account got blocked just because i raise a complain i got a defective phone note 6 pro when i complain here he says wait till 24 jan soni waited and then he blocked my account how to return my phone i order many things but never complain against and when i get defective peace so i raise a complain then he blocked my account plz help me on this
still not received any response this is second complaint
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    Flipkart
    Customer Care Service
    Customer satisfaction rating
    70%
    Complaints
    30564
    Pending
    1045
    Resolved
    20829
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    +91 80 4908 3910 [Grievance Officer]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View Full Information
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