[Resolved] Flipkart — supplying fake product

Akanshi Aggarwal

from Gurgaon, Haryana

Website:

flipkart.com

My order no. Is od[protected], seller is b2csupermarket.
I ordered loreal professionnel liss unlimited smoothing masque. After finishing my existing bottle when i applied the product from new supplied pack from flipkart. I was surprised the product is soapy and has not left any smoothing impact on my hairs. Then i noticed its label doesn't even have loreal branding. I request flipkart to return my hard earned money.

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Jan 2, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Nov 27, 2018

Updated by Akanshi Aggarwal People check above bottle doesn't have any loreal print as in below image. Then when I call customer care they say sorry you are late. After 10 days of back and forth I am forced to write over this platform.

Verified Support

Nov 28, 2018

Flipkart Customer Care's response We will revert on it.

Nov 28, 2018

Updated by Akanshi Aggarwal Flipkart executive calling me and showering unwanted knowledge. I know this product is non returnable but still I ordered keeping trust on the portal. Guys beware don't buy anything with them. Selling fake product. #Chor Company#Flipkart#

Verified Support

Nov 28, 2018

Flipkart Customer Care's response Customer raised a complaint regarding the product delivered. We have interacted with the customer and informed that as the product was delivered to customer on 8th Nov 2018, as per the sellers there is no return policy. Hence, closing the complaint form our end.

Nov 29, 2018

Updated by Akanshi Aggarwal This means you are taking no action. Does that foolish interaction brings my hard earned money back or you have punished seller for supplying fake products. Flipkart does not have any resolution as it is physically challenged when measured at genuineness scale. Why don't you check seller before registering them or sign an indemnity bond with them incase of any loss supplier is bound to fulfill the loss.
This time I will go to court for sure. You will not improve any how.