[Resolved]  Flipkart — tarik pe tarik, tarik pe tarik - laptop replacement pending from 30th may 2018

Address:

Mumbai City, Maharashtra, 400097

My name is Neil Surati – I am mentioning below the series of events which shows that FLIPKART has failed in customer services.

1. 29th May 2018 - Laptop ordered on flipkart.
2. 30th May 2018 - Laptop delivered.
3. 1st complaint – 30th May 2018, since laptop was taking time to start. It took 20-25 minutes to start.
4. 1st Jun 2018 – got a call from Lenovo call center for online support, but I was in office so agent offered to call on 2nd Jun 2018.
5. 2nd Jun 2018 – I got a call from Lenovo call center for online support. It took 15-20 minutes laptop to start.
6. Engineer was arranged to visit in personal on 4th Jun 2018.
7. Engineer name Mr. Rakesh Kamble (mobile nos – [protected]) visited on 5th Jun 2018. He checked the laptop and onsite service report was generated.
8. Engineer has asked to send the onsite service report to [protected]@lenovo.com – in return I have received DOA via email on 6th Jun 2018. (DOA reference no:[protected]
9. 9th Jun 2018 – was the date of delivery and replacement of laptop, which didn’t happened.
10. 9th Jun 2018 – I asked for call back service from flipkart around 9:00 PM. I got a call – after listening to my complain, my call was about to transfer to a team leader but call was on hold for 15-20 minutes and then automatically call got disconnected.
11. 9th Jun 2018 – a new date of 14th Jun 2018 is tagged for delivery.
12. 10th Jun 2018 - Same story happened around 10:15 AM. My call got disconnected again after sometime.
13. 11th Jun 2018 - I have raised email complaint to cancel my product. As usual no reply from flipkart.
14. 12th Jun 2018 – I have asked for call back today. Spoke to 2 supervisors. 1st supervisor Mr. Aniket and 2nd supervisor Mr. Dhananjay.
15. Mr. Dhananjay was supposed to call me back by 4:00 PM today.
16. Again I got a call from flipkart - agent named Tanmay and supervisor name Mr. Chatterjee. 20th Jun 2018 a new date for delivery.