Flipkart — The product was not delivered

Address:

3-1-1A-7C THIRU VI KA NAGAR - EAST, 4TH STREET - NEAR VANITHA TEX

Flipkart Support
Order OD[protected]
Product item was not delivered... The EKART delivery agent came to my house and delivered the product I have previously ordered and he told forgot the shoes Order OD[protected] which i have ordered
But from Flipkart there is no response, they said, Hi karthikeyan,

We are writing to you about the return request of your order for LIBERTY Boys Velcro Sneakers
with order ID OD[protected].

We are sorry to let you know that the seller can fulfill a return request for a product only if an issue is reported within 7 days of receiving delivery confirmation email and SMS as per the return terms and conditions. To know more about the return policy click here: http://fkrt.it/o70_rLNN

We would like to thank you for your understanding.