[Resolved] Flipkart — they dont deliver the item and says to reorder or refund, but after reorder I cant get the offer price, then why should I wait for 4 days

Aswinraj s

from Ernakulam, Kerala

Address:

Kozhikode, Kerala, 673102

September 30 2019 i order a asus zenfone max pro m2 (4gb 64gb model)
At rupees 8499, and the expected delivery date is 3 october 2019, they dont delivered the product after the date is expired, after tracking the order i see that the order could not be delivered due to damage in transit, when ordering this phone again i do not get the offer and why did i wait so long, i did not try to buy any other phone because the order was in conformity. Livered due to damage in transit, so thry should replace the phone with the same offer price

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Nov 24, 2019

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 05, 2019

Flipkart Customer Care's response We will revert on it.

Verified Support

Dec 27, 2019

Flipkart Customer Care's response Hi,

This email is about the complaint raised on Consumer forum,

Order ID: OD[protected]
Product: Asus ZenFone Max M2 (Black, 64 GB)

As per the telephonic conversation, we request you to place a fresh order and the seller will provide the different discount amount of Rs 1000/- in your Gift Card section of your Flipkart Wallet.

A short survey will be sent to your registered email id to know how satisfied you were with the resolution we've provided. Please do take a moment to let us know, so we can always do our best to delight you

Have a great day!