[Resolved] Flipkart — titan watch - order id:od[protected] | |||
I have purchased titan watch thru flipkart in the month of february 2017. Watch is not working since past two months. Already complaint raised thru flipkart. But no response. Watch under warranty period. Action to be taken at the earliest for replacement because within very short period it stopped working. It highly embarrassing from a reputed site like flipkart and reputed company like titan. With great expectation of quality and reliability i have purchased it. And when i registered complaint also flipkart is ignoring it without any action. Within just 5 months watch stopped working and chain pins are coming out within 3 months of purchase itself. Last month it stopped working also and immediately i raised complaint and waited but no action or response from flipkart. Please take action and help. If you are not able to arrange good quality watch ok. Arranged for refund immediately Was this information helpful? | |||
Oct 23, 2017 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Sep 13, 2017 Flipkart Customer Care's response We will revert on it.
Verified Support Sep 14, 2017 Flipkart Customer Care's response The customer complaint defect in the product. We see that the product was delivered to you on 18/Feb/2017, and as per the sellers 10 days replacement policy we can not initiate return. Request you to get in touch with the authorized service center/ brand. Closing the complaint from our side.
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Steve here from the Customer Relations team. Always here to help!
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you.
Could you please share your contact number &email id, so that our team can contact you.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve