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Flipkart — Unable to deliver item just extending the timeline for more than 10000 rs item for which amount is paid.

I have ordered one mobile cost 11000, I have paid the amount in advance. promised date of delivery was 17th June 2022. Till now they are not able to deliver and whenever i call they say in 24-48 hour the issue will be resolved. They simply keep the item to nearby location but not deliver. This happened multiple times that they keep the item at near place and finally they tell we are unable to deliver due to Logistics issue. If they don't have proper logistics then why they are doing this online business and takes money as Prepaid. Simply they say in call sorry nothing else. They are not updating the status also properly. You can see in attached image still date o[censored]pdate is 19th and promise delivery date is 19 after that today is 22nd but no update from their end.
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Flipkart customer support has been notified about the posted complaint.
Jun 23, 2022
Updated by harsh146
After putting complaint also there is no seriousness for these flipkart guys. They are still sending email that it will reach you in 24-48hrs everyday. But they are not able to deliver the item. What should be the penalty for these guys for this behave that they took 11000rs for mobile and till not delivered. who are they to take some person money,
Jul 03, 2022
Updated by harsh146
Till now the issue is not resolved. I have placed a fresh order after waiting for 10 days still the item is not delivered. Now for the new order also i am facing the same issue and my item is not getting dlivered.
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