[Resolved] Flipkart — vamira maroon free size bathrobe fresh up | |||
Order id: od[protected] Order date:[protected], 07:50 am Seller name on tax invoice: pingakshfashion, Plot no 42 a shyam nagar benar road jhotwara, jaipur - 302012 Product: vamira maroon free size bath robe freshup 01vbsbr003 | vami01 Total price: 514.00 Item returned on:[protected] Refund initiated on:[protected] As per flipkart customer care the seller has initiated a refund on 12th march and today its 5th of april 2020. Till date the money has not been credited to my account. Every time i raise an issue, they mark it as resolved saying the seller has initiated a refund. Note: the money has not been credited into my account till date and i have already checked with the grievance department of my bank. They confirmed that there was no such transaction initiated by the seller. The probable could be that the refund initiated never got through or failed. Please check this and do the needful. Stop wasting the time of customers. Was this information helpful? | |||
Apr 18, 2020 Complaint marked as Resolved This is for all those people facing such kind of issue, here is what I did to get back my refund back.
1. Visited the bank and conveyed to them the incident that had occurred.
2. The bank provided me their office email.
3. I drafted a mail addressing to the bank manager and provided all the details of the order including the 20 digit ARN number that was provided to me by flipkart.
4. I kept re-opening the issue even though I was getting the same redundant response from the customer care.
5. The bank checked my bank statement and informed their debit cards department.
6. Finally, after 1 month and 6 days the money was refunded/credit in my account.
Questions that you may be asked by the bank:
1. How was the money refunded. RTGS or NEFT?
A: The money is always refunded with 'BACK TO SOURCE' method and not by any RTGS or NEFT.
2. What is this ARN number?
A: Tell them this is a 'Acquirer Reference Number' that every refund transaction gets after being initiated.
3. Has the seller actually initiated the refund? How are you sure on this?
A: The very fact that an ARN number is provided means that the refund transaction was started but was lost at the payment portal due to some technical issues.
4. ARN number is usually 23 digits right?
A: Yes its usually 23 digits, but depending on the bank it could be different. Mine was 20 digits.
5. How to proceed if the bank doesn't find any transaction with the specified ARN number?
A: Don't panic. Just inform the bank to send you the response of their investigation via email and then you can forward the same email to flipkart customer care.
6. Where do I find the flipkart customer care email?
A: Just call up customer care and ask them for their email. or else you could reply to the mail that you receive after the call ends with the customer care.
Hope this helps anyone who faces this same kind of issue in future. Flipkart customer support has been notified about the posted complaint. Verified Support Apr 06, 2020 Flipkart Customer Care's response Hi, We are sorry for the trouble caused. The seller has confirmed that a refund has been completed on 12 Mar 20. It would have reflected in your credit card by 19 Mar 20. If you do not see the refund in your account by this time, please check the previous statement of your bank account before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card with the reference number[protected] in case you need further assistance. If they are unable to help, you may raise a dispute with the bank's grievance department cell. Your kind understanding is appreciated.
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2 Comments | |||
Comments
I purchased a product worth 1499 on 23/03/2020 and requested the cancellation on the same day.But they says the refund is completed on 31/032020.I haven't recieved the refund till now. There's no response from the bank's side too.
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