[Resolved]  Flipkart — violating the norms for the exchange of the used products

Address:	Chennai, Tamil Nadu, 600040
Website:	FLIPKART

Sir,

Greetings,

Subject: flipkart-ordered iffalcon television-exchange of my samsung television-defect noticed by unprofessional delivery person-reg

Ref: my order with flipkart id order no. Od1 [protected] dated 21.10.2018

I have ordered an iffalcon television with flipkart through online vide in the reference cited above. An amount of rs.27599 (Twenty thousand five hundred ninety-nine only) had been sent through my credit card to the flipkart. Subsequently today (21.10.2108) a delivery person named mr v. Rajesh (Mob no:[protected] from instakart (Ekart logistics) came and inspected my old television and sent a picture of my television display to his manager (Mr aathi thran, mob no:[protected]) and informed me that my old television is not fit for exchange due to its screen display shake.

Then i spoke to the manager mr. Aathi tharan about the present nature of my screen display and the way in which the delivery person took the video. The same is not acceptable because the delivery person sends the shaky video and moreover he shared the video to his manager through what’s app, which will reduce the quality of the original television screen (Old tv) display, this can also be the reason for the manager to inform the delivery person to not pick the television for exchange.

Though the exchange person’s decision of my samsung tv has screen display shake, i cannot see any such point in the flipkart exchange terms and conditions which only clearly says about display checking points as follows: discoloration, spots, lines or static on a part of the screen. Muddles or no display, my old samsung tv has no issues mentioned in the t&c while placing the order.

I have the following issues to be considered on priority and resolved as quickly as possible:

My main intention to buy a new tv is only increasing the size to 55-inch screen, to have a good viewing experience. But for that my old television is functioning nicely.in those circumstances, i could not accept the rejection of my tv by an unauthorized person who is not having any experience in the electronics. This attitude highly hurt me and my values, as if that i am hiding a few facts about the original condition my samsung tv.

Hence i request you to kindly depute an experienced technician along with his id proof to inspect my old tv and resolve my issue by the delivery of the new 55 inches iffalcon tv if my old tv deemed to be fit for exchange. Otherwise, i may please be permitted to send a report on the present condition of my old samsung tv through an authorized samsung service person for the favor of your acceptance to replace with new tv based on the previous terms and condition.

Besides an amount of rs 27599 has already been sent to flipkart account on 21.10.2018. If you are rejecting to replace with the new television the refund amount should be with interest to my account.

But, overall i strongly believe that the outsourced person (Instakart) are not interested in exchange with the old television. I also heard the same issue by a few more customers around me. The flipkart is only luring the customers by the way of announcing a lot of benefits while placing the order but not effecting the commitments.

Hence i request you to kindly bestow your personal attention to resolve my issue and replace with a new tv.

Also, please find the attached letter stated by the delivery person's reason for not picking my old tv