[Resolved] Flipkart — vivo v9 youth exchange with j7 order id - od[protected]

harsharora2804

from Gurgaon, Haryana

Address:

Gautam Buddh Nagar, Uttar Pradesh, 201301

Hi i have applied for my phone exchange and i was waiting for my new phone delivery. Today delivery attempt and he rejected my phone for exchange even my old phone is in good condition...
This old phone is 1 year old and it has scratches on one side due to this device is used in mobile holding stand.

I just want to know what the hell is going on from your side.. Flipkart is one of trust e commerce brand i am very much dissatisfied from your end disgusting policies you are having...

Let me know one thing, do you need a brand new mobile for exchange???
I think i am not a fool to give a new phone for exchange...
Phone is working fine, there are no issues in phone not even visited service centre a single time.

I have attached the scratch photo in this i am waiting for my new phone kindly exchange it...

+2 photos

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Nov 21, 2018

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2018

Flipkart Customer Care's response We will revert on it.

Oct 21, 2018

Updated by harsharora2804 Why could be done by your revert I was wasting my time for 9 days I ordered my new phone on 12th October...

I[censored] can't able to favour a customer kindly don't post that fake offers.

Even I got charged of Rs.100 as pickup charge when I difn"'t get my new phone delivered also cancelled my exchange...

This is order ID - OD[protected]
Seller = Flashtech Retail

I paid 8590 after deduction of all promotions now I got refund of Rs.8490.

Your executive was asking to refund in flipkart wallet and I am never going to use flipkart again also never recommend anyone

Oct 24, 2018

Updated by harsharora2804 Guys look at this exchange policy again they started making customers fool again they are offering same offer...

Now those who will go for exchange offer they will take a brand new phone otherwise due to some scratches they will reject it...

Now fool customers will go with their offer

I have attached their policy screenshot see is there mentioned that old handset should not have scratches...

Cheaters doing fraud on large scale not caring about their reputation.

Oct 22, 2019

Updated by harsharora2804 It was not resolved I have the order history they spoiled my time and still I have not used the disgusting flipkart and will try my best noone in my contact go to trust Flipkart these people are cheating the customers they wanted new phone which I could not give them I have uploaded the pics also but they didn't reverted here because they were trying to cheat

Oct 22, 2019

Updated by harsharora2804 How could they mark my complaint as resolved height of shameless to a big brand Flipkart I am still having the order history in which my order (new phone) got returned due to this exchange...

They offered me 5500 and didn't given finally I had to sell my phone in 2500 just because of them I had changed my mind and ordered a new phone