[Resolved]  Flipkart — wallet money unfairly blocked / flipkart account banned stating false reasons.

Address:	Bangalore, Karnataka, 785001
Website:	www.flipkart.com

I am monuj saikia. I have an account with flipkart with the email:
[protected]@gmail.com.

Up until 29th october, i have had no problems with flipkart. But then i was
Suddenly unable to log in to my account. I kept getting the error message
"login unsuccessful, please retry".

I followed up my issue with the customer service of flipkart [incident:
In[protected]] but they have failed to successfully address my
Issue. I registered another complaint [incident: in[protected]] but failed to get a satisfactory response from flipkart.

A representative have mailed me a final reply stating false allegations
That i have used unauthorised payment methods, and that my account have
Been banned. (The message is attached for your reference).

Now i can provide complete proofs that all the payment methods used in
Flipkart by me were authorized and legit. I haven't made any unauthorized
Payments.

This is a serious allegation that flipkart has accused me of.

Also, i have a gift card balance of rs. 1000 which i am no longer being
Able to access. According to rbi guidelines, e-commerce companies cannot
Make their wallet balances inaccessible to their customers. I acquire these
Gift cards as incentive for my market research activities. They are
Completely legit. (Proof attached below)

I have attached necessary proofs to verify the legitimacy of my claim. I
Request you to please take the necessary actions and resolve my grievance
As soon as possible.

Attached below are the proofs of how i get my gift cards, the debit card authorization details which i used in flipkart, and the message from the customer service representative who accused me falsely o[censored]sing irregular payment methods.

Yours sincerely
Monuj saikia