[Resolved]  Flipkart — wrong installation & demo of delivered

Address:

Qtr No.P 22/8, SPDC Colony, V N Purav Marg, Mankhurd, Mumbai City, Maharashtra, 400088

Complaint regarding wrong installation & demo of delivered marq front load 6.5 kg fully automatic washing machine and supply of old damaged product when requested for replacement.
• order id: od[protected]
• order date:[protected]
• invoice date:[protected]
• seller:omnitechretail (Via flipkart)
• the order is with exchange of old fully automatic samsung top load 5.8 kg washine machine)
• exchange of old washing machine rejected and delivered after paying the difference of rs 1600 by cash on 3rd oct 2019.
• installation done on 06th oct 2019 by jeeves consumer services but showing error e001. He could not solve the issue.
• after that i requested for replacement on which techinician visited and found that outlet pipe ‘holding’ ring was wrongly cut while installation. He tied with a plastic string temporarily
• on asking why such a temporary solution he replied in high tone to my wife and also warned that nothing more than this can be done and cannot be replaced.
• nextly my replacement request was rejected too in my order.
• again i called customer care and mailed too for replacing the holding ring with a original ring but not resolved till 13/10/2019 and hence i requested for replacement again as 13th oct was my last date for replacement request.
• again techinician visited with a another ring other than original which was rejected by me and then my replacement request was approved.
• but on 20th oct 2019 delivery came with a damaged product as replacement which i have rejected.
• request to solve my problem by providing original holding ring not by replacing with damaged product. So hold my request for replacement and provide with original ring.
• you can supply the holding ring of the damage product that was rejected by me on 20/10/19.
• so kindly supply with original ring and till then hold replacement (Don’t reject the replacement request).
• as if the original ring is replaced with a original one, there is no need of replacemement as i don’t have faith on flipkart.
• if at all replacement has to be done then the replacing product should be opened and checked while giving delivery.
• please reply in written not telephonically.

Note : hope you will solve the issue at earliest and will not compel me to go for any legal procedures.
Partha ghosh
Mail id: [protected]@gmail.com
Mob: [protected]
Alt no: [protected]