Flipkart — Wrong product delivered however pickup getting canceled again and again without reasion

nandish284

from KANPUR, Uttar Pradesh

Nov 23, 2021

Address:

7 AIR FORCE HOSPITAL NATHU SINGH ROAD KANPUR CANTT

I have ordered a bed sheet on 21 Oct 21 and it was delivered on 26 Oct 21 but it was not as per description so I requested for replacement on 26 Oct 21.
On 03 Nov at 13:44 hrs I got the message that your replacement is out for delivery, I tried to contact delivery person number of times but he did not respond.
on 04 Nov at 00:23h received the message that pickup cancelled and at 00:25 hrs order rejected because the product was not accepted during delivery.

on very next day i called customer case and narrate the issue but he says your replacement period lapsed.

1. Did the delivery person tried delivery at 00:23 hrs mid night when the message came as order rejected?
2. If i did not accept what was the reason?
3. If I does not wanted to get the replacement, why would I raise the replacement

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Flipkart customer support has been notified about the posted complaint.

Nov 23, 2021

Updated by nandish284 Even after lot of calls and correspondence again initiated pickup however the pickup did not taken place again pickup cancelled at 00:00 hrs on 19 Nov 2019.