[Resolved]  Flipkart — wrong product delivered/ returned but no refund

Address:560005
Website:www.flipkart.com

I had ordered a inventure retail turtle night sky star projector night night lamp (25 cm, blue) order number [protected] on september 3 rd

On 9th september some eye wear glases, called customer care and they told me they would pick the wrong consignment and return my cash.

• no action from flipkart, i called again on 14th september.

• on 18th evening a person from e kart came and collected the packet

• on 19th i get a message that the packet will be collected today, i called flipkart and told yesterday it was already collected.

On 19th evening i get a message telling that pick up has been cancelled as i decided to keep the product and when i checked the app, its says refund cancelled.

A wrong product was delivered, and then later collected. After collecting the product flipkart sends me a message informing me i have decided to keep the product so no refund would be give.

This is fraud.

Please help
Was this information helpful?
No (0)
Yes (0)
Nov 1, 2017
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Sep 21, 2017
Flipkart Customer Care's response
We will revert on it.
Sep 25, 2017
Updated by Sushma Lobo
I was assured that issue will be solved in 48 hrs, but no progress. The name Flipkart person who had collected the package from my house is Nerul. Please process my refund at the earliest.
Verified Support
Sep 25, 2017
Flipkart Customer Care's response
The customer complaint about the pick up and refund. We had interacted with the customer and processed the refund same will be reflect withing 2 business days. Hence closing the complaint.
Oct 03, 2017
Updated by Sushma Lobo
Many Thanks for resolving this. I have received my refund
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Flipkart
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    46427
    Pending
    0
    Resolved
    25427
    Flipkart Phone
    +91 80 4274 9527 [Grievance Officer]
    +91 80 4908 3910 [Grievance Officer]
    +91 12 4615 0000 [Corp Office]
    Flipkart Address
    Vaishnavi Summit, Ground Floor, 7th Main, 80 Feet Road, 3rd Block, Koramangala Industrial Layout, Bangalore, Karnataka, India - 560034
    View all Flipkart contact information