Flipkart — Wrong product delivered to me in replacement and request is cancelled by flipkart 2 times

I ordered a realme bud Q2 neo at first they delivered me missing accessories and when i raised a replacement flipkart delivered me a completely different product of ditterent brand (PTRON) . now flipkart is taking much time to resolve my issue order details are mentioned below :
Order ID: OD[protected]
Order Date:[protected]
Invoice Date:[protected]
Original Invoice Number:
FAJ08W[protected]
my refund request is rejected two times and its relly very horrible servive by flipkart now i want refund so i requested for a refund but flipkart is not approving my return request they are asking my government valid id proof, even i uploaded every document they don't take any action flipkart is harassing its customers and sellers and delivery partner are also equally responsible for it . so i request flipkart to take strict action on such sellers and their delivery partner @ekart .