[Resolved] Flipkart — wrong product received and not helping

Suvek N Singh

Address:

Vijaya bank now bank of baroda near Vanuatu mod Lucknow road , Bahraich, Bahraich, Uttar Pradesh, 271801

I ordered Sansui smart TV and I got different simple led TV model on 16-3-20 and on 18th 2 technicians came for installation n then after unbox I know I got wrong product then immediately I call customer care he apply return request then on 20 again customer care call me n tell me last time return request was wrong n now again they are apply with new refund request I don't know why they do so cause I explain everything in clear but they are not supporting. Today I got message that Ur refund request has been cancelled. Due to covid 19 it is not possible to communicate with them. I am mentally harrassed n even I am not know the way how to get the solution. Specially I order smart TV cause I don't need simple TV . I am working here in different state n anytime I could transfer this is my biggest mistake to order online . Very disappointed with flipkart . Without any reason you are mentally harrassing me . Kindly do the necessary action as soon as possible

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May 4, 2020

Complaint marked as Resolved

Flipkart customer support has been notified about the posted complaint.

Verified Support

Apr 02, 2020

Flipkart Customer Care's response We will revert on it.

Verified Support

Aug 09, 2020

Flipkart Customer Care's response Hi,
We are sorry for the trouble caused. The seller has processed the refund of Rs. 15949 on 23 May 20 and should have reflected in your debit card by 28 May 20. Request you to note down the ARN:[protected]. If you do not see the refund in your account by this time, please check the previous statement/unbilled transaction before reaching out to the bank. You may contact your bank’s customer care using the number mentioned on the back of your card. Hope this helps.