[Resolved]  Flipkart — wrong products sold and no return policy

I ordered maybelline new york fit me matte+poreless liquid (With pump) foundation in the shade 120 classic ivory. The product delivered to me is in the shade 128 warm nude and there is no pump attached.
I also ordered a maybelline new york fit me concealer in the shade 20 sand. There is barely any product in the tube delivered. It appears empty (Already used).
Flipkart is selling fake products. They are not returning my money when i raised the issue saying they dont have a return policy.
Return policy only applies when correct transaction has taken place and not when wrong/possible fake products have been delivered.
Flipkart should not cheat customer and should return my money immediately.
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Apr 19, 2020
Complaint marked as Resolved 
Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 19, 2020
Flipkart Customer Care's response
We will revert on it.
Complaint comments 

Comments

The delivery was proposed on the 12th of march, it is 15th march and there is no information from their end. It still informs the 12th of march on their website. In spite of raising a complaint they aren't responding.

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