[Resolved]  Flipkart — xerox xerox 106r03392 black ink toners

Address:

Flipkart Internet Private Limited, Buildings Alyssa, Begonia & Clove Embassy Tech Village, Outer Ring Road, Devarabeesanahalli Village, Bengaluru, 560103, Karnataka, India CIN : U51109KA2012PTC066107 Telephone: 1800 208 9898

Dear sir/madam
As per my order (Order no - order od[protected]/ od[protected] i (Controller of examination, igit, saranga) received a parcel from flipkart platform containing 02 nos of xerox xerox 106r03392 black ink toners/ cartridge on[protected] for official use. Due to covid-19 pandemic, our institute was closed on[protected]. After reopening of the institute, i opened the parcel to test the toners in the printers. I found that out of the two toners, one toner spilling black ink powder on the toner itself and also on the packet itself. One toner is working in all printers while other toner is not working in any printers in spite of many attempts.in my opinion, the toner spilling ink powder has been damaged during transport.

I informed the matter to flipkart on[protected] and received phone calls on[protected]. I have received two calls by the number [protected]; one in the morning around 9.30am and second at around 4.00pm on[protected]. I received email stating that "we tried to get in touch with you on these number [protected] to discuss the issue but couldn't reach you." which is totally false. The flipkart closed the issue mentioning, ’resolved’ in my login page and i was not able to communicate with flipkart further.in both times, they tried to convince me about the return policy of the products/sellers which may be valid in normal situation/times. Under the abnormal situation/times covid-19 pandemic, state bank of india, indian railways, airlines and many others change their return policy, but flipkart can't. Being one of the oldest customers of flipkart, i was denied to return a defective (Or damaged during transport) product on the pretext of return policy. It is nothing but harassment to the customer.

(1) is flipkart not responsible for giving platform to unscrupulous sellers to sell their defective/damaged product?
(2) is flipkart not responsible for giving protection to these sellers by putting their defective products under non-returnable category?
(3) is flipkart not responsible for giving platform to sell products without quality check??
(4) is customer responsible for the damage of the item during transport?
(5) have i not been cheated by flipkart?
It is interesting to know that the online site like flipkart gives postal address for communication instead of email id! Very funny.
I was cheated and harassed by flipkart
Please kindly help me if possible as per the law of the land.