[Resolved]  Flipkart (Xiaomi India) — 1 month No service from Service center

Address:

Gautam Buddh Nagar, Uttar Pradesh

Flipkart (only authorized XIAOMI) reseller promoter in india Xiaomi (China Based Mobile Company Brand) Satyam Communication ( Authorised Service Center for Xiaomi products) Phone submit at Satyam Communication for display change (payble 6500 rs) vide JOB SHEET no 833 date 03/10/14, people at satyam communication commitment repair phone within 7 days but after 7 days they give another 7 days time and give reason no spare parts avillable I called Xiaomi call center but they also shown helpless regarding hardware issuee finally i raised concern after 1 month (03/11/14) to [protected]@flipkart.com, [protected]@gmail.com, service.[protected]@xiaomi.com [protected]@gmail.com : no reply service.[protected]@xiaomi.com : reply 5/11/14 that, "I would request you to have some patience" [protected]@flipkart.com : taken issue as [Incident:[protected]] and assure that reply upto 7/11/14 get one call from flipkart dt 5/11/14 and assure that problem resolved before 7/11/14 mail below i writte & reply from xiaomi From: Xiaomi Customer Service of India Sent: Wednesday, November 5, 2014 12:15 PM To: Sumit (YMD) Subject: RE: Worst ever after sales Services Dear Sir, Thank you for your support and attention. Sorry for inconvenience caused to you. I would like to inform you that we will forward this service center issue to our concern team till the time I would request you to have some patience. Once we get the resolution then we will surely get back to you. Thank you so much for your understanding and cooperation. Should you have any questions, please feel free to contact us. Have a nice day! Thanks and best regards, Juhi Xiaomi India Customer Service Center Website: www.mi.com/in Facebook: https://www.facebook.com/MiIndiaOfficial E-Mail: service.[protected]@xiaomi.com Web Chat Service: http://www.mi.com/in/service/online/ Hotline: [protected] From: Sumit (YMD) <[protected]@yaminimd.com>Sent: Monday, November 3, 2014 9:27 PMTo: Xiaomi Customer Service of India; [protected]@flipkart.comCc: [protected]@gmail.comSubject: Worst ever after sales Services Dear Sir/Madam as per attachment i own a Xiaomi MI3 (Invoice attached), unfortunately my phone fall down and there are scratch mark appear on screen, mobile works ok but below scratch touch not work. so i find out Xiaomi Service center In Noida (Satyam Communication) and submit phone there dt 03/oct/2014 for trouble shooting, They suggest Display Screen change and quote me price 6500rs of it, and raise JOB SHEET no 833 date 03/10/14 (jobsheet scan copy attached) . there are one month spend but my phone not repaired yet Satyam Communication was commit me time 7 day time (date 10/10/14), but my phone not returned yet. they answered "XIAOMI NOT PROVIDE US SPARE PARTS" then again commit me date (15/10/14). I was reported Xiaomi Customer care 2 times (1800 103 6286 ), but i revert answer only that "your concern raised, your problem resolved ASAP, we need some time to arrange spare parts" . Xiaomi Customer care executive also not take any action to resolve problem. Dear FLIPKART, why do you selling such brand of which there are no after sales support & services and no customer value, i can understand Satyam Communication problem what they can do if XIAOMI not provide them spare parts. Xiaomi Fault : No after sales service, also no responsible people at customer care also. Flipkart Fault : bad selection in mobile company and service center development, only focus on sale, no customer value i would like to request you kindly arrange repair either replacement or refund (even after deduct screen damage cost), better i like to switch from XIAOMI to other Thanks Regards Sumit Dutt Agarwal [protected]