[Resolved] Flipkart.com — cancelled order without inform to customer (after 18 days)

[Resolved] Flipkart.com — cancelled order without inform to customer (after 18 days)

P ppatilsandip from Noida, Uttar Pradesh

Dear sir, Order id - od[protected] Ordered 2nd oct 19 Cancelled 20 oct 19 by flipkart I want to justice from flipkart on above ordered and committed delivery date 9 oct 2019. Following points already discussed with customer care. 1. I am not received any call, sms and email regarding delivery product at 5 oct 29 : what is the action taken by flipkart. 2. 9 oct 19 many call to customer care regarding delivery and flipkart give the commitment product delivered end of the day. : but not received. 3. 9 oct 19 same day i am informed the customer care next 4-5 days not available in pune due to job site visit in haridwar. : what is the action taken by flipkart. 4. 1st time 11 oct 19 received call from courier agent that time i request him please deliver product at 14 oct 19 and he agreed. Same day i was called to customer care and same discussion pass on. : what is the action taken by flipkart (Not received product). 5. 14 oct contact with customer care regarding delivery and i am not available in pune next 15 and 16 oct : what is the action taken by flipkart. 6. 16 oct 2nd time received called courier agent and same time i request him for deliver product on 17 oct. 7. 17 oct many times call to customer care regarding delivery also same day discussed with senior manager and he was give the commitment product be delivered. On 17 oct : what is the action taken by flipkart. 8. 18 oct also speak with customer care senior manager regarding delivery : what is the action taken by flipkart. 9. Without any intimation how can cancelled my order. Customer expectations from flipkart p. : 1. Delivere product : because customer spend money, time. 2. Not a cancellation 3. Penalty : same ordered free of cost I want any one above option out of 3. Thanks and regards, Sandip Was this information helpful? No (0) Yes (0)
Jan 29, 2020 Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint. Verified Support Oct 21, 2019 Flipkart Customer Care's response We will revert on it . Verified Support Oct 22, 2019 Flipkart Customer Care's response We will revert on it. Oct 24, 2019 Updated by ppatilsandip Dear consumer complaint team, Greetings of the day! I have still not received any satisfied respond from Flipkart team. Becouse he was cancelled my order after 18 days, mean time i am lot of call to customer and time to time informed to Flipkart, hence he was not taken right action and not provide service, if he was provided service and correct action on time this condition was not happened. I need help from your end for raise strong complaint against Flipkart for harassment, frustrations and vesting time of customer. Flipkart was cancelled my ordered and refund also without getting permission of customer, but after long time i am not expected money, i need a mobile that's why I spend money and time. Today's i called received from Flipkart customer care team, he was said ordered cancelled by seller but i am placed Ordered to Flipkart not a seller, also how can like speak with customer... Flipkart not provided charity that's why provided service to Customers. So, please guide me or I can raise the FRI against Flipkart. I need mobile free of cost from Flipkart. Thanks and regards, Sandip Oct 25, 2019 Updated by ppatilsandip Dear consumer complaint team, Reminder 1. Greetings of the day! I have still not received any satisfied respond from Flipkart team. Becouse he was cancelled my order after 18 days, mean time i am lot of call to customer and time to time informed to Flipkart, hence he was not taken right action and not provide service, if he was provided service and correct action on time this condition was not happened. I need help from your end for raise strong complaint against Flipkart for harassment, frustrations and vesting time of customer. Flipkart was cancelled my ordered and refund also without getting permission of customer, but after long time i am not expected money, i need a mobile that's why I spend money and time. Today's i called received from Flipkart customer care team, he was said ordered cancelled by seller but i am placed Ordered to Flipkart not a seller, also how can like speak with customer... Flipkart not provided charity that's why provided service to Customers. So, please guide me or I can raise the FRI against Flipkart. I need mobile free of cost from Flipkart. Thanks and regards, Sandip Verified Support Dec 26, 2019 Flipkart Customer Care's response Hi, Order id - OD[protected] We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you. We are sorry to let you know that your order for the product Realme XT (Pearl Blue, 128 GB) has been cancelled by Logistic due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 20 Oct 2019 and it should be reflecting in credit card by 29 Oct 2019. Your kind understanding is appreciated. Verified Support Dec 27, 2019 Flipkart Customer Care's response Hi, Order id - OD[protected] We are sorry for the trouble you had to go through as the above mentioned order was not delivered to you. We are sorry to let you know that your order for the product Realme XT (Pearl Blue, 128 GB) has been cancelled by Logistic due to unforeseen reasons. We request you to place a fresh order. However, the seller has completed the refund on 20 Oct 2019 and it should be reflecting in credit card by 29 Oct 2019. Your kind understanding is appreciated.
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