Flower Aura — fraud by

L

lsbishtji

from Mohali, Punjab

Website:

floweraura.com

I ordered a gift to be delivered on 14th feb 2019, order no 2948660 of rs 2746. The order was to be delivered on 14th feb between time slot 9:00 to 21:00 hrs.
On 14th at 17:18hrs i recieved a mail that my order could not be processed due to bad weather issue, and my permission was requested for delivery on next day i. E.15th feb. I tried to contact on customer care no but my call was being disconnected. So i messaged them my two contact nos and asked about status of my order through chat option on site.

Today 15 feb, when i messaged them for refund and cancellation of order as ocassion for delivery has passed already. They have replied that they have attempted twice the delivery of my order in the said time slot and called me and both nos of recipient, and refund is not possible.
Note* the delivery address was never unoccupied during this period. Latest image of order tracking ie 23: 26 hrs on 15th feb is also being uploaded.

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Feb 16, 2019

Updated by lsbishtji Order is being processed now 16 feb. Delivery date given is 17th feb

Feb 17, 2019

Updated by lsbishtji Order tracking status 9:05 hrs on 17 feb.

Feb 17, 2019

Updated by lsbishtji After posting this complaint, i was suprised that chat was being intiated by flower-aura (in chat option on their site).

The gift was delivered today on 17 Feb.
But, Complimentary celebration box was NOT included for delay done by flower aura .

Current price of same order is 1898 for delivery on 17 Feb ( screen shot uploaded) I paid 2746 for 14 feb, which ultimately was delivered on 17 Feb .

So my loss from ordering from Flower aura is 848 Rs., apart from the emotional value of delivery on the desired ocassion i.e.14feb .

#if i had known the gift would be delivered this late, i would not pay for extra charges during valentine week ( i would order it from somewhere else)
So, this is clearly a nice strategy to deliver the products at higher rate, encashing upon the sentiments of customers by luring them with false promise of delivery on their desired dates.

*Lesson i learnt is to never order anything from this site. and also make others aware to not fall for this trickery by Flower Aura.

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Comments

S

Safath

My name is Safath salam. I made an order of RS. 1900 from Flower Aura as a valentine's Day Gift. But this company isn't deliver the item till the moment. this fraud company charged a high amount from my card and they don't have a refund policy and they can't deliver the order.

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S

Shyam bhag

from Thiruvananthapuram, Kerala

My order number 2939881 has not yet been delivered.

I have called the customer care regarding the delivery and they have informed it would delivered within two hours and still it has not bene delivered

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