FlowerAura — unprofessional service

Address:	Argora Chowk, Harmu Housing Colony, Delatoli, Ranchi, Jharkhand, Ranchi, Jharkhand, 834002
Website:	www.floweraura.com

I have placed the order on 10 august to deliver 2 rakhi hampers (3595727 order id) worth rs 2000 around for 14th aug. It is not delivered till 26th aug.
No one from floweraurs or courier service calling/emailing for any reason why order not delivered etc. I am calling every day from 15th - 25th aug. Once or twice in a day to get the reason. On 19 on my call, it is said the address is incomplete... Then my questions are as follow:
1- if the address is wrong how the address form can be submitted what about form validation for sensitive/important info?
2- if the address is wrong why courier company/man/floweraura didn't call or email me for any concern or to correct it immediately. What is the purpose of taking phone numbers of the receiver and sender?
3- 7 days ago (9th aug) i have updated the address and got confirmation from floweraura, still not delivered. My ordered items will be spoiled or loss the fresh taste.. Who is responsible for the annoying and reduces service?
4-rakhi order to pune[protected]: plants were spoiled/messy i emailed earlier but not received any response from you, also attached pics of those plants in the earlier email.
Email on 16th it is said,
"for order id 3595727: it has been reached to the nearest hub. It may be delivered in by today or tomorrow. If you do not want the delivery then please refuse to accept the product. Once it will reach to us we will initiate the complete refund for the same.
Regards
Anand
Floweraura"

Till 16th, they/you don't know the address is wrong nither from the courier company nor from you report the addressed the issue.
The customer care representative most often disconnects my call without resolving my issue.

I am working and don't have time for daily followup for such things. I am paying them higher money for the on-time services than other service provider charging (Ex: amazon).